Shipping policy

1. SERVICEABLE LOCATIONS

We currently ship across India (pan-India) using trusted courier partners.

Our primary courier partners include:
• Delhivery
• Blue Dart
• FedEx
• DHL
(and other reliable partners as required)

2. DISPATCH TIME

• Orders are usually processed and dispatched within 1–3 business days from the date of order confirmation.
• During peak seasons, festive periods, or special promotions, dispatch time may be slightly longer.

3. ESTIMATED DELIVERY TIME

For most locations across India:

• Estimated delivery time is 3–4 business days from the date of dispatch.
• Remote or interior locations may require additional time, depending on courier service availability.

Please note:
• Delivery timelines are estimates and depend on courier operations, local restrictions, and unforeseen delays.

4. SHIPPING CHARGES

• Shipping charges (if any) will be displayed at checkout before you confirm your order.
• Any free shipping offers or thresholds will be clearly mentioned on our website or promotional materials.

5. ORDER TRACKING

• Once your order is dispatched, you will receive a tracking ID or link via email or SMS (as applicable).
• You can use this tracking information to monitor the progress of your shipment on the respective courier’s tracking portal.

6. NON-DELIVERY / RETURNED TO SENDER

Your order may be returned to us by the courier in the following situations:

• Incorrect or incomplete address provided
• Repeated delivery attempts failed (customer unavailable)
• Customer refused delivery

In such cases:
• We may contact you to reconfirm the address or re-ship the order.
• Additional shipping charges may apply for re-dispatch.

7. DAMAGE IN TRANSIT

• All parcels are packed securely.
• If you receive a severely damaged outer parcel, please attempt to record an unboxing video and photos before opening.
• For any serious concern related to damage in transit, contact us within 48 hours of delivery.

8. CONTACT FOR SHIPPING QUERIES

For any shipping or delivery-related questions, please reach us at:

Email: fraggogamma@gmail.com  
Phone: +91 86550 86788  

You may also contact us via WhatsApp or any of our official social media accounts. We are happy to assist you with tracking, delivery status, or any related queries.

Trade Name: FRAGGO GAMMA  
Address: GROUND FLOOR, R 219–212, NAVJEEVAN WELFARE SOCIETY,  
SANJAY NAGAR, MOMIN PURA, KAMANI SUNDAR BAUG LANE,  
KURLA WEST, MUMBAI – 400072, INDIA