Refund policy
Our products are crafted with great care, and due to the nature of perfumery and personal-use products, all sales are final. Please read this policy carefully before placing your order.
1. GENERAL RETURN POLICY
• All products sold by FRAGGO GAMMA are NON-RETURNABLE and NON-EXCHANGEABLE.
• We do not accept returns for reasons such as:
– Change of mind
– Disliking the fragrance
– Personal preference, projection, or performance on skin or fabric
– Allergic reactions or sensitivity to ingredients
2. RETURNS ACCEPTED ONLY FOR FULFILMENT ERRORS
We will accept a return, replacement, or refund ONLY in the following cases:
• You received the wrong product (incorrect item shipped).
• You received fewer items than you ordered (missing item in the parcel).
• You received a completely different variant than what was ordered.
In such cases:
• You must contact us within 48 hours of receiving the order.
• You may be asked to share:
– Unboxing video
– Clear photos of the outer box, invoice, and products received
If the claim is approved, we will arrange a replacement or refund as appropriate.
3. DAMAGES AND MISUSE
This policy DOES NOT cover:
• Damage caused after delivery due to:
– Neglect
– Improper storage (e.g., heat, direct sunlight, moisture)
– Mishandling, dropping, or breaking the bottle
– Incorrect application or usage
• Minor variations in:
– Colour of the liquid
– Scent perception due to climate, body chemistry, or fabric type
These are normal characteristics of perfumes and are not considered defects.
4. COURIER CHARGES IN CASE OF OUR ERROR
• If there is a fulfilment error on our part (wrong item sent, missing item, etc.), we will bear the courier charges for the return or replacement.
• If the issue is not due to our error, courier charges will not be covered.
5. REFUNDS (IF APPLICABLE)
In the event of an approved fulfilment error:
• Your refund request will be processed after we verify the issue.
• Once approved, refunds will be initiated within 10–15 business days.
• Refunds will be made to the original method of payment, subject to your bank or payment gateway’s processing time.
6. CANCELLATIONS
• Once an order has been shipped or handed over to the courier, it CANNOT be cancelled.
• If you wish to cancel your order, you must contact us BEFORE dispatch.
• Cancellation before dispatch is subject to our confirmation.
7. HOW TO CONTACT US
For any issue related to incorrect shipment, missing items, or fulfilment errors, please contact us at:
Email: fraggogamma@gmail.com
Phone: +91 86550 86788
Trade Name: FRAGGO GAMMA
Address: GROUND FLOOR, R 219–212, NAVJEEVAN WELFARE SOCIETY,
SANJAY NAGAR, MOMIN PURA, KAMANI SUNDAR BAUG LANE,
KURLA WEST, MUMBAI – 400072, INDIA
GSTIN: 27GWRPK8228M1ZI
Udyam Registration: UDYAM-MH-19-0381634
Gumasta License: 891042187